In order to make your online shopping experience easier and pleasant, PreGel is excited to announce the launch of its new website.
Please click here to view PreGel’s specialty dessert ingredients and supplies. Grazie!


 This website ("PreGel Marketplace") is owned and operated by PreGel America Inc. (hereinafter, "PreGel"). By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy along with the terms and conditions as stated in our Privacy Policy.

The following is a legal agreement between you, the employer or other entity on whose behalf you are entering into this agreement ("you") and PreGel ("PreGel"). PreGel reserves the right to alter, modify, or update these Terms of Service agreements at any time, and you agree to be bound by such alterations, modifications, or updates. If and when changes are made to these Terms of Service, it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications Please make sure that you read and understand all such changes.



All content included on this site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of PreGel and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all content on this site are exclusive property of PreGel and protected by U.S. and international copyright laws.


Responsible Use and Conduct

By visiting our website and accessing our information, resources, services, products, and tools we provide for you, either directly or indirectly you agree to use these resources only for the purposes intended as permitted by the terms of this User Agreement.


Your account

In order to access some of our services, you may be required to provide certain information about yourself as part of the registration process. You will be responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for any activity that may occur under your account.


Electronic Communication

When ordering from PreGel online, you are communicating with us electronically. You consent to receive communications via PreGel electronically. In turn you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement.


Sales Tax Policy

PreGel collects and remits sales tax as required by law, for any transactions made except those that are tax exempt.  In order to be classified as tax exempt, be prepared to provide proof of your state tax-exempt status with your tax exemption certificate. If approved, our systems will be configured to not collect sales or use taxes from you for that jurisdiction for purchases.


Please call toll-free 866-977-3435 or direct 704-707-0300 with any questions regarding the sales tax policy.



Except where noted otherwise, the List Price or Suggested Price displayed for products on PreGel Marketplace represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by PreGel Marketplace is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.


Software Terms

The terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with PreGel Marketplace.


Paying for Your Order

PreGel currently accepts all major credit cards. Usually, a card will not be charged until we either ship the item(s) to you or confirm item availability. You will be charged only for the goods we have shipped along with any taxes or shipping charges. However, we may pre-authorize your order amount at the time you place the order.



You acknowledge that any personal information that you provide through PreGel’s website will be used by PreGel in accordance with PreGel’s Privacy Policy. Please read the Privacy Policy which explains in detail how we collect, manage, process, secure, and store your private information.


Returns & Damages Policy

PreGel is committed to 100% customer satisfaction. However, we understand there are situations that may cause you to return or not accept your purchase. Our policy for these occasions is as follows:



1. Must be reported within 10 business days of receipt of goods – No Exceptions

2. Must be in original packaging and product must be unopened – No Exceptions

Cost of return shipments is the responsibility of the customer unless shipped in error or damaged. If product is damaged, see the Damage Policy below. A 10% restocking fee of the product or items being returned is applied unless shipped in error. Upon receipt of returned product, PreGel will inspect it to determine if it is in good condition, if it passes inspection, we will issue the appropriate credit or refund. If the returned product is damaged in route to PreGel, the customer must file a claim with the carrier.



1. Damaged product that arrives to its destination should be refused and noted on the bill of lading that the material is damaged.  No Exceptions.

2. It is the customer's responsibility to notate any damage before accepting the delivery of any other goods.

3. PreGel cannot guarantee a credit if product is not noted as damaged.

Damaged goods must be reported to PreGel within 10 business days of receipt of goods and replacement product will be sent out accordingly. PreGel will arrange for product return when applicable. A Return Merchandise Authorization (RMA) will be needed before arrangements will be made. Please call toll-free 866-977-3435 or direct 704-707-0300 for RMA number. The product must be in original packaging. If damages prohibit this, customer must provide viable packaging to return the product.


Returns and Damages must be shipped to:

PreGel America
4450 Fortune Avenue NW
Concord, NC 28027



The items on PreGel’s website are provided "as is." PreGel makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties. PreGel does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.



Under no circumstances shall PreGel be held liable for any damages that may arise out of the use or inability to use the materials on PreGel’s Internet site, even if PreGel or a PreGel authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


Risk of Loss

All items purchased from PreGel Marketplace are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.



All content and materials available including but not limited to text, graphics, website name, code, images and logos are the intellectual property of PreGel’s, and are protected by copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by PreGel.


Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and resources with or without notice and for any reason. Upon suspension or termination, your right to use the resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information. You will be personally liable for any orders that you place or charges that you incur prior to termination.


Governing Law

This website is controlled by PreGel from our offices located in the state of North Carolina. As each country has laws that may differ from those of North Carolina, by accessing our website, you agree that the statutes and laws of North Carolina apply to all matters relating to the use of this website and the purchase of any products or services through this site.


Acceptance of Terms

By accepting these terms, you are acknowledging that you have read, and you agree to these terms and to comply with all applicable laws and regulations. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCEPT THESE TERMS!


Contact Information

If you have any questions or concerns about our site or any of these terms and conditions, you can contact us at:

PreGel America
4450 Fortune Ave NW
Concord, NC 28027