- You have the right to cancel your order for a full refund at any time prior to your order being processed for shipping. Once the order has been processed you must follow our return policy. If you wish to cancel your order before it processes, we encourage you to call us toll-free at 1-866-977-3435.
- Orders can be placed on our website 24 hours a day, 7 days a week, but orders will only be shipped out during standard business hours 8:00a.m.-5:00p.m. EST Monday-Friday, excluding scheduled business and holiday closings.
- Orders placed Monday-Friday before 2:00p.m. EST will ship out same business day.
- Items may be shipped in multiple boxes from either PreGel America warehouses, located at Concord, North Carolina or Walnut, California.
- We currently do NOT ship to addresses outside of the continental United States.
- If you are a current PreGel customer, please contact your Sales Representative or Key Account Specialist to place your order, no discounts will be given online.
- A product and an image cannot be ordered at the same time. If you wish to place an image download and buy a product you must place two separate orders.
- If you come across a product you want that is out of stock, please contact us toll-free at 1-866-977-3435 or email us at email@example.com and we will let you know when we expect the item back in stock.
- Our eCommerce system will only allow for purchases that can be sent standard UPS shipping. If your order amount exceeds those limits, you will need to contact us directly to arrange an LTL shipment. Any orders that is less than 7 cases or less than 150 lbs. per package can ship UPS, all other orders must be shipped LTL. Please call us toll-free at 1-866-977-3435 to arrange an LTL shipment.